Rubutun Yanke Yan Bangping ta ARROW Home Group a 315: Inginyar, Mai Gaskiya da Service Na Re-upgraded

Da fatan wannan duniya economy society na soje, watan talakawa da hanyar hakuri na kuma sosai ne. ‘Yadda ‘yan 3.15 World Consumer Rights Day’ ya kamata shi a cikin samfara da yana sosai da hanyar sauka. Don talaka da service, suna rubutu Yan Bangping, vice general manager ta ARROW Home Group don bayyana masu riga da hanyar service standards don kawo makon gaskiya.

Rubutun Binciken:

1.Service bane system mai tsallakalci, ina kuma zua kan yi amfani da systemin company don taimaka da amfani da aka gabatarwa.

2.Da fatan wannan systemin product research and development systems da aka gabatarwa, company zama sosai da hanyar testins products.

3. Tsohon marketization ya yi daga cikin aiki na service shi yana kula da wata tsarin aikin.

S: Kungiyar soya mai gaskiya don mutanen kungiyar 80s da 90s dai dai suka samu, suka gabatar da kwaniyya na product da tashar service. Suna wannan kungiyar suka bayyana ARROW Home Group?

Yan Bangping: Don kwaniyya, baya da suka gabatar da karfi na amfani da hanyar service na product na suna, mutum mai shirin suka gabatar da hanyar Company na, design, kwaniyya na product, adiyan kwallon, water efficiency (energy efficiency), hanyar aiki da kwayoyin da aka saita.

Kana faru, a cikin wannan suna da kasa, don gaba, ya yi shi a cikin amfani da mobile da real-time operation a cikin kasa, kasa ya gabatar da PC terminal tare da mobile terminal, daidai kasa ya gabata daga wadannan wait tarbiya da repair tare da active door-to-door repair, yanzu kuma ya samfura mai tsarin customers’ appeal ta ke yi sosayin a cikin real-time manner; daidai kasa ya yi visualization. Users suka zama suke dai dai brand dealers suka yi service support visualization tallarar micro videos, picture sharing da aka share online forms kuma suka yi tambaya na service self-help.

S: Kuma ne ARROW Home Group ya yi aikin da customers’ new requirements don quality da kasa? Wannan sabon kasuwanci ya yi shi a cikin quality da kasa a cikin hanyar year, daidai kuma ya yi problem a cikin?

Yan Bangping: Daga gaba cikin kwana, ARROW Home Group ya kawo aiki da idafa na iyaka da amfani da shirya na biyu na gabatarwa daya daga wannan wataƙe. A cikin 2019, watare brandar toilet products na Group ya yi masu rubutu mai 'yan bache daidai ta fiye da 'yan bache daidai ne, 12 model ya kawo a matsayi daidai a cikin industry; kuma, CNAS certification na Center Laboratory na Group ya ne jama'a da ARROW Group ya kasance masaƙaƙen kwana.

Daga gaba service, suna daidai a kan adapta da rubutun hajarin tsaye na cikin yau, kuma ya kasance wannan sistem information service mai kyauta online. A cika users don zama service mai shawarwar rubutu, wata WeChat, suna daidai a kan yi amfani da APP rubutun mobile phone daga cikin service engineers na guda da nufin Nigeria, kuma suna iya tambaya mai samfara resources, wata micro videos, don kuma tambayoyi mai shawarwa a cikin service da keɓeɗe user experience.

Nuna, wannan matsalolin za'a kasa a cikin service ya ne gabatarwa ne daga cikin rubutun service na consumers da service technicians na industriya. Suna daidai a kan yi amfani da speed-up service upgrading don tabbatarwa da rubutun service na consumers.

Q: Wannan ne yanzu? Anaunci ARROW Home Group suna daidai a kan yi amfani da company mai after-sale? Ano ne hanyar na yanzu?

Yan Bangping: Babban daidaita cikakken e-kamara, mai tsaye mai wani aiki daga e-kamara kuma ya gabata masu kasa da ke nuna daga cikakken kamara ta tunfauri, kuma an yi shirin kasar daidai da ke nuna daga cikakken offline. Sunan da ke samun kasar daidai na offline. Da fatan haka, yadda aiki na e-kamara ba daidai ba ya bincika, amfani da cikakken aiki na kwayoyi ne.

Babban daga wannan hankali mai shirin, ARROW Home Group yana fiye cikakken service a kwayoyi 2019 na January a ce yadda ake soncewa service don wucewa, da idan ake yi amfani da systemarizamai wanda ya ke nuna daga cikin operation ta ARROW Home, don zama amfani da tsarin jihar daidai daga samun service supply chains na hakkuri daidai don rubutu da wucewa. Service orientation marketization ya ke yi tabbatar daidai, ne, kuma, a cikin future bayan suna suna enterprises za'a iya samu wani hakuri da service departments daga tambayoyin long-term benefits na markets da brands don service functionality tambayoyin markets.

S: ARROW Home Group yana da cikakken system don customer service. Daga tambayoyin service system, wani hakuri don share? Da wani aspects donƙafin?

Yan Bangping: Daga cikin kasa daidai na service system, an bane ake samun hanyar da ke service ba ne system na gaba, kuma kasa daidai na service system ya kamata yi amfani da system na Company daga gabatarwa. Suna suna masu rubutu na “service prepositioning”, yanzu mai shi ne, service na product ya kamata yi amfani da aka yi ayyuka, kuma a cikin phase na product planning, service departments ya kamata yi amfani. A jami'in daga cikin cycles na product a cikin corporate planning, appraisal, batch production, marketing, installation kuma repairs, service departments ya kamata yi amfani da aka yi ayyuka. A service system na, suna suna department mai tsaye ake samun ayyuka service. Tabi, amfani da aka yi wanda ke service standards, amelioration of the customer comment feedback system kuma dominace of service spread ya kamata yi amfani da aka yi ayyuka.

S: Ana zan shigar da wani aiki na tsarin Company dai dai kuma service daga cikin industry, kana iya tambayi mai gaba don jihar jiharai na quality kuma service a cikin enterprise ta ceramic bathroom?

Yan Bangping: Sabon gida, enterprise mutuwar rubutu da service. Daga wannan masu rubutu, enterprise suna iya yi amfani da users, rubutu kuma service, kuma ya kamata yanzu ake yi hanyar saboda kula da kula da rubutu da service a cikin position na corporate strategy; sabon gida, suna iya yi investment da support da resources, enterprise suna iya yi investment da support da mechanisms kuma resource guarantee, yana baya aiki; kuma sabon gida, enterprise suna iya yi build da team na professional talent dai dai kuma suna iya yi establish da set na effective management motivation mechanism.

S: Yan gara ne kuma actions ARROW Home za su yi a cikin optimization na quality kuma service?

Yan Bangping: Daga cikin 2020, ARROW Home Group yi tabbata daidaita aiki na kaiyoyi mai gaba daga cikin wannan labarai: Labarin duniya ne ya kasance masu aiki da shirin labarai na Group; labarin biyu ne ya amfani da sabon hajiji don bayyana Shiddima'a Labarai na Group tare da makammaci na suka; labarin uku ne ya kasance da fatan da wanda ya kamata shirin labarai na Company da kaiyoyin aiki na shirin da ida'a na shirin aiki, da labarin biyar ne ya sosai da amfani da sabon hanyoyi da ida'a na aiki.

Da kuma kaiyoyin service ne mai tsawaccinsa daga cikin wannan biyu labarai:

Labarin duniya ne kaiyoyin fahimta user. Babban kaiyoyin fahimta user ne ya kamata don suna users dai dai a cikin sabon kanawa daidai da kuma ya kamata don samun fahimta daidai daga cikin yanzuwa service, ya kaiyace fahimta user.

Wata daidai ne ya yi amfani da shugaban service na daga cikin aikin wanda ya yi amfani da rubutuwa systema mai tsaye daidai: Babban yanzu, gudanar daidai na service badges, gudanar daidai na kasa-kasen service, gudanar daidai na kasar service tool cases, gudanar daidai na VI image na service car, hakanan suna zai iya bincika masu aiki don haifarci brand mai shugaba;

Wata daidai ne ya yi amfani da shugaban turmisin service. Babban yanzu, ya yi amfani da rubutuwan systema mai turmisin service da aka gabatar da IT information system, wa yana iya amfani da digital management daga cikin wannan service daidai kuma turmisin service comments mai tsaye daidai don haifarci shugaban turmisin service daidai.

Wata daidai ne ya yi amfani da shugaban operation efficiency na service na dealers. Operation standard na service na dealers zai iya amfani da turmisin delivery efficiency na aikin service. Wa yana iya amfani da shugaban operation efficiency na service delivery ability na dealers mai tsaye daidai don haifarci wannan babban shugaban operation efficiency na service delivery ability na dealers mai tsaye daidai.

Wata daidai ne ya ci gaba a cikin amfani da ƙasa. Suna yana sonkiya shirin VOC na user wa rubutu da analasisi sabon daidai na kewaye wanda ke yi shawarwarwa dai dai a cikin labarar binciken da amfani daɗe, kuma amfani daɗe na wannan suna yana sonkiya mai tsarin daidai.